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Ordering

1. Problems ordering
2. I've ordered online but don't have the screensaver installed.
3. I've ordered online but was not able to successfully download the Registration Utility.
4. I've ordered online but didn't receive a Personal Registration Code.
5. How do I order offline.
6. How long is the program good for?
   

Personal Registration Code

1. How do I find my Personal Registration Code?
2. I've entered the Personal Registration Code to register the screensaver but it is not working.
3. I've lost my Personal Registration Code.

Programs

1. How do I get to the screensaver Settings?
2. I don't have access to all of the options.
3. The sound/music isn't working.
4. Do your programs contain adware or spyware?
5. Upgrades -Registered users.

Installation

1. How do I install the screensavers?
2. The screensaver doesn't show up on the Screen Saver list in Display Properties.
3. How do I uninstall the screensavers?
   

Can't find an answer to your question?

Your questions are important to us.
Please contact us.

Ordering

1. Problems Ordering

If you click the Order button and nothing happens or it times out, it is probably because you can't connect securely to the server. As a test, try going to https://www.microsoft.com. If you cannot connect securely to Microsoft either, then please check the following:

• You are using an old version of your browser and should upgrade.
• You are behind a corporate or personal firewall that will not permit a secure connection. Contact your network administrator or refer to your firewall/security software help section.

  Problems adding items to the shopping cart
  In order to add items to our shopping cart, you need to enable "cookies" in your web browser. Please refer to the help section of your web browser for instructions on how to enable cookies.

  If you continue to have problems, please contact us or view our ordering options.

2. I've ordered online but don't have the screensaver installed.

You can download the screensaver you ordered on the Free Downloads page. If you downloaded and ran the Registration Utility after completing your order, the screensaver will be unlocked and registered.

3. I've ordered online but was not able to successfully download the Registration Utility.

You can redownload your order by clicking the Re-Download Order button on the left side of our site. You will be asked to enter your credit card # for verification purposes. You will not be recharged. You will then be able to resume your download.

You can also contact us. After confirming your order, we will send your Personal Registration Code to register and unlock your shareware/trial version. Please include your name and order # .

4. I've ordered online but didn't receive a Personal Registration Code.

If you did not download the Registration Utility after completing your order, you can click the Re-Download Order button on the left side of our site.
Otherwise, send us your name and order # . After verifying that you are a Registered Owner, we will send you a Personal Registration Code.
Please contact us. Occasionally an email address is entered incorrectly on the order form.

Please note: AOL members should make sure their mail controls are not set to block our incoming response.

5. Order Offline

Printable Offline Order Form
To receive a Personal Registration Code to register your shareware/trial version, please send a check or money order (U.S. Funds) made payable to Delfyn Software.
(International customers please use International Postal Money Order, U.S. Funds.)
Send to:

Dream Scenes
Delfyn Software
P.O. Box 421
Ione, WA 99139

Be sure your order includes the screensaver's NAME, and your E-MAIL ADDRESS*.
Include your NAME, ADDRESS, and PHONE #

*Your Personal Registration Code can be sent faster by e-mail. If you do not have an e-mail address, we will send your Registration Code by mail.

6. How long is the program good for?

The registered program grants you a license to use the software as stated in the license agreement. There are no further charges, functional limitations or expiration dates.

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1. How do I find my Personal Registration Code?

Registered owners can find their Personal Registration Code in the About section under Info or Help in the screensaver's Settings.

2. I've entered the Personal Registration Code to register the screensaver but it is not working.

Your personal Registration Code contains two parts.
1. Your Name
2. Your Keycode
You must enter your name and keycode EXACTLY as stated in the two spaces provided in the registration box of the screensaver. An extra space or period will cause the registration to fail.

3. I've lost my Personal Registration Code.

Please fill out our Lost Registration Form.
Or send us your name and address and the name of the screensaver you registered. After verifying that you are a Registered Owner, we will send you another Personal Registration Code.

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Programs

1. How do I get to the screensaver Settings?

Minimize all of your windows. Right click on a blank spot of your desktop and click Properties. This brings up the Display Properties. Click the Screen Saver tab. Select the screensaver you want from the list and click Settings.

2. I don't have access to all of the options.

Some of the options can be set for each individual scene but are grayed out when the user chooses "Random". This is so you can customize each scene.
Go to the Screensaver's "Settings" and select an individual scene. You should now see all of the options available. Continue down the list of scenes to adjust the options for each scene to your liking.

3. The sound/music isn't working.

The Wave (sounds) and Midi (music) sound settings must be enabled on your system. Double click on the speaker icon in the system tray. Make sure the volumes for Wave and Midi are turned up and the Mute box is not checked.

4. Do your programs contain adware or spyware?

Our programs do not contain adware or spyware of any kind.

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1. How do I install the screensavers?

After Downloading:
1. Go to"Start" and click "Run".
2. "Browse" to the directory where you saved the file and click on the file.  
3. Click Open, click OK.
The screensaver will install itself onto your computer.

2. The screensaver doesn't show up on the Screen Saver list in Display Properties.

You install the screensaver, but your Screen Saver list in Display Properties is set to "None".
The screensaver is not included in your Screen Saver list.
Solution: Your computer may be having problems with Long File Names (LFNs). You can download short name versions of our screensavers.

3. How do I uninstall the screensavers?

To uninstall our screensavers, go to Control Panel.  Click on Add/Remove Programs.  Scroll down the list until you find "Name of Screensaver". Click on Add/Remove.

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